VA Hudson Valley Health Care System
Margaret B. O'Shea Caplan | 914-737-4400 Ext. 2400
Ms. O'Shea Caplan joined VA 31 years ago and has held progressive leadership positions in VA Central Office in Washington DC, and in VA Medical Centers in Philadelphia, Erie, and Lebanon, Pennsylvania. Most recently, she served as the medical center Director of the Wilkes Barre, Pennsylvania VA Medical Center, a 173-bed, teaching facility located in Luzerne County. Each year, the Wilkes Barre VA Medical Center serves over 40,000 Veterans in approximately 18 counties in Pennsylvania and New York with over 378,000 outpatient visits. In addition to the main facility, the facility operates five Community Based Outpatient Clinics which are located in Allentown, Williamsport, Sayre, Bangor and Tobyhanna, Pennsylvania. Ms. O'Shea Caplan holds a Master’s Degree from Catholic University and is a graduate of VHA’s Health Care Leadership Institute (HCLI) and Leadership VA, the Federal Executive Institute, and the Executive Development Program at the Wharton School of Business, University of Pennsylvania. Ms. O'Shea Caplan can be contacted at the following numbers: FDR Montrose Campus: 914-737-4400, ext. 2400 Castle Point Campus: 845-831-2000, ext. 5400
Dawn M Schaal | 914-737-4400 Ext. 2401
Mrs. Schaal can be reached at 845-831-2000, x5401, or 914-737-4400 x2401. Mrs. Schaal started with the VA in 1997 as a staff occupational therapist. She served in that role until 2001, when she was named Physical Medicine and Rehabilitation Team Leader. In 2004, Mrs. Schaal took the role of the Ambulatory Care Line Business Manager, overseeing the business operations for a Care Line that includes 95 doctors and staff and is one of the busiest Care Lines in the medical center. In 2010, Mrs. Schaal was selected to serve as the Staff Assistant to the Medical Center Director. She became the Chief of Health Administration Service in 2013, where she served until January 2015, when the VA Under Secretary for Health appointed her to Interim Associate Director for a 120-day period. Mrs. Schaal has served as the Interim Group Practice Manager from May 2015 to present. Mrs. Schaal earned a Bachelor’s Degree in Psychology from Binghamton University in 1993; a Master’s Degree in Occupational Therapy from Tufts University in 1997. She completed the Veterans Integrated Service Network 3 Bridges to the Future program and has earned a VA-sponsored Healthcare Data Analytics certificate from Nebraska Methodist College. She completed the Northeast Healthcare Leadership Program in 2005 and VA’s Healthcare Leadership Development Program (HCLDP) in 2012. In early 2015, she received the Federal Executive Board Distinguished Service Award for government employees GS-14 and above.
Gary C. Poole | 845-831-2000 Ext. 2400
Mr. Poole joined VA Hudson Valley’s leadership team as the facility’s first Assistant Director. Mr. Poole served on active duty for the US Navy in the submarine service for four years, and an additional four years in inactive reserves. He graduated summa cum laude with a Bachelor of Science in Management, and holds a Master’s degree in Human Resources Management from Keller Graduate School of Management. He has a Professional Human Resources certification and is a Society for Human Resources Management Certified Professional. Mr. Poole has more than 20 years of Human Resources experience both in the private sector and in VA. He worked in Training and Development in the private sector. Mr. Poole has been with VA for eight years, serving in roles such as Recruitment and Placement Specialist, Recruitment Chief, and Quality Manager. He most recently held the position as Chief, Human Resources Officer.
Beverly Duncklee | 914-737-4400 Ext. 2486
Associate Director of Patient Care
As a magna cum laude graduate, Ms. Duncklee earned her BSN at Jamestown College, Jamestown, N.D.; her MN at the University of Washington and her PhD in communication from the State University of New York, Buffalo, where she graduated summa cum laude. She started with the VA as a resource manager in July 2003 and worked as acting program manager and, later, chief of Education and Organizational Development for the VA Hudson Valley Health Care System. She is a 2009 Network Healthcare Leadership Institute graduate and earned a Federal Executive Board award in 2006.
Felix Kunjukutty, MD | 914-737-4400 Ext. 2411
Chief of Staff
Dr. Kunjukutty started with VA Hudson Valley as a full-time physician under the Administrative Medicine Program in September 2011, conducting Compensation & Pension, Registry, Integrated Disability Evaluation System (IDES) and Occupational Health evaluations. He established the IDES program at VA Hudson Valley, a collaboration between VHA, VBA and DOD. He has also served as the Administrative Medicine Program Manager for those programs as well as the Women Veterans Program. Born and raised in New York, he follows a long family tradition of service to the VA. He completed an accelerated medical program at the University of the West Indies in Trinidad and Tobago, followed by an Internal Medicine Residency at the University of Medicine and Dentistry in Newark, New Jersey. He has trained with three separate populations at Hackensack University Medical Center, East Orange VA Medical Center and University Hospital in Newark. His experience includes Hospitalist Medicine, Urgent Care, Rehabilitation, Nursing Home, Primary Care and teaching medical students and residents. Prior to his selection, he served as Associate Chief of Staff of Clinical and Diagnostic Services, where he served for two years, and as the Interim Chief of Staff for one and a half years.