RENEW A VA PRESCRIPTION: PHARMACY INFORMATION
All medication refills and renewals are now made through our mail-out pharmacy. Veterans who use this system agree that it is very accurate and convenient. Your prescriptions are delivered right to your mailbox. You can refill by phone, mail, Internet or use the pharmacy drop box.
Automated Telephone Refill System: 24 hours a day, 7 days a week
Use a touch-tone phone to call the toll-free number. If you don't have a touch-tone phone, a rotary phone with a pulse/tone switch can also access the system. Once you connect, move the pulse/tone switch to tone. Have your prescription number and social security number ready for the call.
1-888-389-6528
After you dial, wait for the automated attendant to answer.
- Enter your full social security number followed by the # key. Wait for an answer.
- Press 2 for Pharmacy Options.
- Press 1 for refills followed by the prescription number and the # key. To refill additional prescriptions, press 1 and repeat the process.
- Press 2 to check prescription status followed by the prescription number and the # key.
If you are using the automated telephone refill system, all refills should be ordered at least ten days prior to when the refill is due to insure prompt processing and delivery time. If you wait until the end of the call, you will have the opportunity to speak with a live person.
Mail Your Refill
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Hudson Valley Healthcare System
Castle Point Campus
Pharmacy (119)
Route 9D
Castle Point, NY 12511
or
Hudson Valley Healthcare System
Montrose Campus
Pharmacy (119)
2094 Albany Post Road
Montrose, NY 12508
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Internet Refill
Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile.
Drug Information
Please visit My HealtheVet for information about your prescriptions. You can also visit the VA National Formulary website for drug information.
Hours
Castle Point |
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| Outpatient |
Weekdays 8AM-6PM |
| Inpatient |
Weekdays 8AM-11PM |
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Saturday 8AM-11PM |
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Sunday 3PM-11PM |
| Montorse |
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| Outpatient |
Weekdays 8AM-4:30PM |
| Inpatient |
Weekdays 8AM-6PM |
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Sunday 8AM-4:30PM |
All pharmacy services, except for inpatient pharmacy, are closed on weekends and all federal holidays.
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