BEFORE YOU VISIT

Determine Your Eligibility
Before receiving services at any Campus of the VA Hudson Valley Healthcare System, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.

Schedule an Appointment
Eligible veterans should contact the Campus of the VA Hudson Valley Healthcare System to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.

Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period. Let us help you reschedule or cancel your appointment.

DURING YOUR STAY

Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time. Tell us in writing about the kind of care you want if you cannot speak for yourself.

Patient Education
We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health.  A number of educational resources are available to you at no cost.

Patient Rights and Responsibilities
The Veterans Health Administration (VHA) is pleased you have selected us to provide your healthcare. We want to improve your health and well-being. We will make your visit or stay as pleasant for you as possible. Please talk with VA treatment team members or a patient advocate if you ahve any questions or would like more information about your rights.

Customer Service
A number of programs have been established at this Medical Center to assist you in the event you have a concern or complaint. Let us help you resolve your issue.

AFTER YOU LEAVE

Discharge Process
Now that you've been a patient, you may have some concerns after you leave.  Let us help you on the path to recover.

Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. Learn more about billing and insurance.

Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients. Let our staff help you get the information you need.

Lost and Found
If you have lost any personal items during your stay, tell your health care team. You can also call the Campus main number and ask for the Lost and Found Office or the Police and Security Office:

• Montrose Campus: 914-737-4400
• Castle Point Campus: 845-831-2000