United States Department of Veterans Affairs
United States Department of Veterans Affairs

Hudson Valley Healthcare System

CUSTOMER SERVICE

The Hudson Valley Healthcare System strives to always provide the highest quality of care to the veterans of our nation. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens so we can resolve it as quickly as possible, we have established several programs to assist you.

Patient Advocates
Our medical center has highly-skilled Patient Advocates who are eager to help you with your concern in a timely manner. The Patient Advocates:
  • serve as liaisons between patients and the medical center
  • act on the patient's behalf
  • help patients understand their rights and responsibilities

To speak to someone regarding your concerns, please call our Patient Advocate's Office:

Valarie L. Stein, RN
(914) 7374400 ext. 2020
or
Farhat Khan, RN
(845) 831-2000 ext. 5795

Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Related Links
• Patient & Nursing Home Resident Rights and Responsibilities

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